After being ignored for 5 days by another company, I called Grove Overhead Door late in the afternoon on Tuesday, and set up an appointment for Wednesday, noon to 2:00 pm. Jeremy from Grove called at 9:30 a.m. Wednesday and said he could come over around 10:00 a.m., if that would work for me. Well, YEAH! Come on over! By 11:00 a.m., he had my door not only working, but gliding smoother and quieter than I had EVER heard it! The repair fee was very reasonable, and since the entire system is almost 30 years old, I asked Jeremy for a detailed estimate to replace it. There was no pressure to decide today, just a great conversation. I am SO happy I decided to give this company a call! Thanks, Jeremy!